Getting found

Your business in AI search

When customers ask AI about your business, are they getting the right information?

What will a customer find out about you?

An old phone number, a missing service, or a wrong location can send someone elsewhere. Our guides help you check the details customers see and make the information on your own website clearer.

Check your business information →

Look beyond whether your name appears

Did your name appear?

Was it a recommendation, a passing mention, or a warning? Read the whole answer.

Where did the information come from?

Open the links. Check whether they back up what the answer says and whether they’re current.

Did it get the facts right?

Check the phone number, service area, hours, and services against your own records.

Did someone contact you?

Track inquiries and known referrals. A mention alone doesn’t tell you whether it brought a customer.

Start with the website you control

Keep your service pages and business profiles up to date. Google’s AI-search guidance says useful content and ordinary search requirements still matter. There’s no special AI file you need to add.

If someone maintains your website, ask them to check search access. OpenAI’s crawler guide explains how ChatGPT search access differs from permission for model training. Making a page accessible doesn’t guarantee that it will be recommended.

What you can check in Search Console

If you use Google Search Console, check whether your site is included in Google’s AI features. Its AI performance report can show how often links to your site appeared. If the report is missing, that alone doesn’t prove nobody saw your site.

Keep those appearances separate from customer inquiries. And when you test a question yourself, save the answer and try again on another day. One reply is a useful starting point, but it can’t tell you what every customer sees.